I thought I would share with you a good new story.

I have had a pair of Mako sunglasses for about 2 years. They were great until my 20month son got a hold of them and scratched the crap out of them on the tiled floor. Being they were stuffed, I went shopping for a new pair of sunnies. As my previous Makos had not been lost, stolen or broken in almost 2 years, I decided to get another pair. Unfortunately they had discontinued the same style, so I purchased ($116 on special) another style.

The next day while playing cricket they fell onto the grass and the lense fell out. As you can imagine, I was a bit annoyed, but put the lenes back in. The lenses kept falling out with only the slightest pressure, so I contacted Mako via Email who are in Campsie NSW and told them about the problem and also asked if I can get my original pair relensed. I got a reply back within 15 minutes.

They said send both pairs in for repair for No cost.

I sent them on Monday via Express post and yesterday I got them back.

They had repaired (or replaced, cant tell as they were new) the one that the lenses had fallen out of and also given me a brand new pair of the original pair I had bought 2 years ago for NO COST.

I would have been happy to pay for the lenses, but they appreciated my loyalty and feedback.

I just wanted to let everyone know that there are still companies that know how to offer great service (are you listening Ford ?)

I will continue to buy their products as they know how to keep their clients happy.

Great for you that they were so helpful

Do you think that maybe there is a difference in the profit margin, between a pair of $116 sunglasses, where to be fair, manufacturing cost probably account for $5 or less, and your Ford Falcon, and where lots of guys try to get Ford to pay for their damaged cars, even though most have probably been modified

Food for thought maybe

Edited 02/02/07 06:20 AM02/02/07 06:20 AM by Ninka

Good stuff..

Gotta say, I had a similar story with the big Corporate - Oakley.. I had my sunnies - $300 pair of C Wires self destruct when I dropped a spirit level on them ( long story )

Anyway, the lenses scratched and nose piece bent. No worries, kept on wearing them..

Months later, the spring in the arm broke. Sent them back broken and bruised, and they sent me a whole new pair!!!!

If you're nice, and don't rant and rave, sometimes it pays.

Great for you that they were so helpful

Do you think that maybe there is a difference in the profit margin, between a pair of $116 sunglasses, where to be fair, manufacturing cost probably account for $5 or less, and your Ford Falcon, and where lots of guys try to get Ford to pay for their damaged cars, even though most have probably been modified

Food for thought maybe

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I understand your point, but I am referring to how I was treated by the company, not just the fact that they gave me new sunnies.

If Ford responded with a caring attitude, not the "blame the client first" attitude, we would all be a lot happier.

I do not think Ford should repair everything under warranty, but it always seems to be an uphill battle to fistly get them to find the problem and then fix it.

There are too many "Normal" problems with these cars, that Ford do not take seriously.

Anyhoo I am happy

Have been wearing Mako's for years Zap... The pair I have now have been indecently assualted on construction sites for 3 hard years and I will still wear them with a suit to a business meeting..

Gotta say

Mako #1

Great for you that they were so helpful

Do you think that maybe there is a difference in the profit margin, between a pair of $116 sunglasses, where to be fair, manufacturing cost probably account for $5 or less, and your Ford Falcon, and where lots of guys try to get Ford to pay for their damaged cars, even though most have probably been modified

Food for thought maybe

←

I understand your point, but I am referring to how I was treated by the company, not just the fact that they gave me new sunnies.

If Ford responded with a caring attitude, not the "blame the client first" attitude, we would all be a lot happier.

I do not think Ford should repair everything under warranty, but it always seems to be an uphill battle to fistly get them to find the problem and then fix it.

There are too many "Normal" problems with these cars, that Ford do not take seriously.

Anyhoo I am happy

←

I'm really glad that you see my point

And I am truly glad that you were able to get new sunnies from Mako, great service

Point is though (and this forum helps) that people need to understand that 'You play, you pay' and it is not Ford's problem if you break an engine, clutch, transmission, diff or similar, if your car isa not absolutely stock, and if you can't afford to pay for the replacement should it break, dont play in the first place

Also, there are Ford pr*cks out there, so choose your dealer carefully

glad your a happy zappy

now what do they look like

shazzy

glad your a happy zappy

now what do they look like 

shazzy

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Shaz.. If you havent met Zap.. Be polite and dont ask for the photo....

Just picture Tom cruise in top gun

Well it is nothing like that

Have had my Plugger Mako's for about 9years now, nothing wrong with the metal frame but need new lenses as the layers have separated and are scratched.

Excellent sunnies though

A mate told me he got his glasses relensed for a few dollars.

If your frames are fine then it could be a good idea.

Contact Mako