Jase174 New Member 11 Member For: 13y 8m 4d Gender: Male Location: NSW Posted 18/09/13 06:30 AM Posted 18/09/13 06:30 AM Had my car serviced by a repable shop known by everyone in sydney, cost $280. Was happy with it, minus the fact when they took off my oil cap on block (top of my xr6 turbo), the cap broke in half. Half in one hand, other half fell in.Question is: should I have been charged the extra 120 (costing me 420 all up) to open it up and get the part out when it was their fault? What are your thoughts?
Never had any say Panda I <3 Floods Legacy Donating Member 11,198 Member For: 15y 1m 16d Gender: Male Location: South West QLD Posted 18/09/13 07:24 AM Posted 18/09/13 07:24 AM I'm assuming if the cap was that brittle it would have fallen in even if you took it off yourself.. You could try discussing with the shop that you think it was their fault.. But I can bet they'll convince you why you should pay for it.
Ralph Wiggum Moar Powar Babeh Legacy Donating Member 19,334 Member For: 20y 11m 24d Gender: Male Location: Perth Posted 18/09/13 07:29 AM Posted 18/09/13 07:29 AM Common fault. Not really the shops fault. Hit them up for a discounted ally cap
ms700 Moderating Team 10,170 Member For: 23y 7m 16d Gender: Male Location: Sydney Posted 18/09/13 07:35 AM Posted 18/09/13 07:35 AM Did they notify you, and get your authorization before purchasing the new cap?Like rukey said, very common problem, 120 bucks is a whole lot cheaper than melted bits of plastic running through your engine, possibly costing you a whole lot more.....
ratter Member 6,793 Member For: 20y 3m 20d Gender: Male Location: @ my laptop Posted 18/09/13 11:02 AM Posted 18/09/13 11:02 AM very common problem
bossmang FREAKY Legacy Donating Member 12,441 Member For: 16y 8m 22d Gender: Male Location: Melbourne Posted 19/09/13 04:40 AM Posted 19/09/13 04:40 AM That's why my first mod to my ute was a billet oil cap. Adds 10kws 3
Jase174 New Member 11 Member For: 13y 8m 4d Gender: Male Location: NSW Posted 25/09/13 03:11 AM Author Posted 25/09/13 03:11 AM I'm assuming if the cap was that brittle it would have fallen in even if you took it off yourself..You could try discussing with the shop that you think it was their fault.. But I can bet they'll convince you why you should pay for it.Never had this problem before, seemed perfect to me. Problem was he didn't open easy, just kinda went at it. Then, when the ring fell in (had the top part in his hand though), he tried to get it out with pliers. When pulling out, he snapped it again into 1/2. Thus, 1/4 of the part was in my block.Just sh*ts me that you pay for a service, and if something breaks upon their fault, it shouldn't be me paying for it.For example, (an asset is still an asset, hence my example); IF someone is doing some pipework to your house (plumber), and they accidently broke a few bricks, they would replace it at their cost. It's their fault. NOW, if a mechanic changes the oil for your brakes and by accident the caliper or something else falls off and brakes...is it my fault and thus my expense?Where's the line that you cross where someone who is being paid to maintain or fix something, has an accident, and then your still liable? If this is the case, then performance mechanics should have pritty low insurance premiums if their is limited public liability and professional indemnity....
Never had any say Panda I <3 Floods Legacy Donating Member 11,198 Member For: 15y 1m 16d Gender: Male Location: South West QLD Posted 25/09/13 03:35 AM Posted 25/09/13 03:35 AM very common problemNever had this problem before, seemed perfect to me. Problem was he didn't open easy, just kinda went at it. Then, when the ring fell in (had the top part in his hand though), he tried to get it out with pliers. When pulling out, he snapped it again into 1/2. Thus, 1/4 of the part was in my block.Just sh*ts me that you pay for a service, and if something breaks upon their fault, it shouldn't be me paying for it.For example, (an asset is still an asset, hence my example); IF someone is doing some pipework to your house (plumber), and they accidently broke a few bricks, they would replace it at their cost. It's their fault. NOW, if a mechanic changes the oil for your brakes and by accident the caliper or something else falls off and brakes...is it my fault and thus my expense?Where's the line that you cross where someone who is being paid to maintain or fix something, has an accident, and then your still liable? If this is the case, then performance mechanics should have pritty low insurance premiums if their is limited public liability and professional indemnity....You might wanna be careful when one of the most experienced ford mechanics in the country posted that it's a common problem..sh*t happens we get over it and move on.. 2
freeze_dk I am dissatisfied with my current employment situation Legacy Donating Member 8,610 Member For: 19y 11m 19d Gender: Male Posted 25/09/13 04:13 AM Posted 25/09/13 04:13 AM Bricks don't break on there own though so its a different scenario. Plastic gets brittle when heating up and cooling down all the time. The caliper breaking would be the mechs fault. That's if they even mention it
Ralph Wiggum Moar Powar Babeh Legacy Donating Member 19,334 Member For: 20y 11m 24d Gender: Male Location: Perth Posted 25/09/13 04:18 AM Posted 25/09/13 04:18 AM There was no accident the part failed due to age and repeated heat cycling.In your plumber scenario, if the plumber was releasing a pipe fitting and the fitting failed due to age and corrosion and the plumber charged you for a replacement fitting and labour to remove the failed fitting and install the new fitting would you complain?
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