xrdreaming Legacy Donating Member 1,693 Member For: 23y 7m 30d Gender: Male Location: Melbourne Posted 03/12/04 01:59 PM Posted 03/12/04 01:59 PM Guys not sure if this has been posted on here yet, but I saw this over af FF. Interesting reading for some of us I am sure.This was in todays Sydney Morning Herald Fri 3/12/2004Quote: HELPLINETIM COLQUHOUN DRIVE DOCTORThe car Ford Falcon XR6 Turbo.The owner Aaron Mihe.What seems to be the problem The engine loses power momentarily when the car is accelerating at speeds above 80kmh. Purchased new in October 2003, the problem was initially intermittent, occurring four times in the first 15,000km. It now happens every time he drives the car.The treatment Mihe says new engine software was installed at the 15,000km service in April but this made the problem worse. On a trip to the Gold Coast the car's Electronic Control Unit (ECU) cut out 11 times between Sydney and Coffs Harbour. The owner stopped at Mike Blewitt Ford in Coffs Harbour, where he was told it was a known problem and a fix was at least two weeks away. More than a month later, the problem is yet to be rectified. Despite filling out numerous customer feedback forms and leaving messages at Ford's customer helpline, he says he is no closer to getting the car fixed. He now drives it infrequently as he does not believe it is safe.The dealer says The car has been serviced at Gregory's Ford in Canberra. The dealer principal, Trevor Steenholdt, did not return our calls.The manufacturer says "We are aware of the issue; there are approximately 100 reports. It [is] a small calibration issue that is too sensitively tuned to recognise potential turbo overboost," says Sinead McAlary, Ford spokeswoman. "There's a containment action in the field, so anyone who has reported it and taken their car to a dealer should have had the fix in place already." She says the fix has been available for several weeks and was rectified on the the production line this week. "There is a fix there for it ... [any XR6 Turbo owners that still have the problem] should contact the Ford Customer Relationship Centre [on 133 673]. If they're not getting good enough service from their dealer we can put them on to another dealer, because there is a fix there and there should be no reason why they're not getting the issue resolved."Would the owner buy another Ford, or recommend one to friends? "I would,but I would never let the software be reinstalled again."
Falchoon I see red Member 5,758 Member For: 23y 9m 11d Location: nowhere in particular Posted 03/12/04 08:24 PM Posted 03/12/04 08:24 PM Aaron is an active member of this forum! There was a bit of discussion on this article at FordForumsProblem with the Ford ECU software updates they seem to have the same effect as Windows updates for your home/office computer - they might fix one problem but tend to create a whole bunch of other problems meaning more patches are needed in turn compounding the problem(s).
Guest Guests Posted 03/12/04 09:27 PM Posted 03/12/04 09:27 PM Well that might get the mogerals moving a bit quicker fordvik
thebrunks Member 665 Member For: 22y 2m 18d Location: Gold Coast Posted 03/12/04 09:45 PM Posted 03/12/04 09:45 PM Why can't they reflash with the original software/firmware???
jetute Legacy Donating Member 4,553 Member For: 22y 7m 27d Gender: Male Location: brisbane Posted 03/12/04 09:49 PM Posted 03/12/04 09:49 PM Why can't they reflash with the original software/firmware???cause mine overboosted with the original software........ I have a pice of paper telling me there is no fix for this... although it was given to me a month, maybe two ago.
NighEve Member 193 Member For: 22y 1m 12d Posted 04/12/04 01:29 AM Posted 04/12/04 01:29 AM I have posted this on another thread, but just to demonstrate the blatant lies coming from the proganda machine at Ford, here is the report I got from Ford on the 19th of November 2004."..... Found trouble code P1227 for wastegate, cleared code, checked for latest calibrations - NONE available, rang hotline told by Richard it was software isse, calibration update NOT available yet, bypassed boost solenoid, as temporary repair".Maybe the calibration was released on November 20th and nobody at Ford's hotline knew until the very day it was released (hahahah what bullsh*t!).Well done to Aaron for making his story be heard. I have recently written a direct letter to Ford in question of their warranty and service relating to this issue. Will be interesting to see what response they give...
aaronmihe Upstanding Member Member 759 Member For: 23y 24d Location: Canberra - ACT Posted 05/12/04 10:45 PM Posted 05/12/04 10:45 PM Just for the record. I spoke to Ford 3 days before this hit the press (woohoo my 15 minutes of fame) and guess what there was no calibration available to rectify my car at that point in time. I did the phone interview close to 9 days before this went to press as well. ie Fords statement about a fix being around for at least two weeks is not correct in my case Anyone have a link to the electronic version of the story?A.
Guest BakedBeans Guests Posted 05/12/04 10:59 PM Posted 05/12/04 10:59 PM Ouch..!Im sure Consumer Affairs would like there hands on this.. or Not..?
aaronmihe Upstanding Member Member 759 Member For: 23y 24d Location: Canberra - ACT Posted 06/12/04 08:58 PM Posted 06/12/04 08:58 PM Link to the Online version:http://www.drive.com.au/editorial/article....vf=7&bg=24&pp=3
fordboy1981 Legacy Donating Member 2,076 Member For: 23y 8m 10d Gender: Male Location: Melbourne, Vic Posted 07/12/04 03:59 AM Posted 07/12/04 03:59 AM I'm presuming that the Mk2's will be cured of this problem??Dave.
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