that's exactly what I thought they would say, ( we want to fix it), the repairer has said we will fix it so they have booked one of their own assesors who they are friends with to asses it, he/she will have a look and adjust the quote and they will get the job which they will make 10k from. Same happened to me I waited 2 weeks for an assessor to come out, he was busy(apparently, Waiting for their friend), he agreed on the 12k damage and said to fix it to the repairer. I then took the car out of the panel beaters and asked for the damages to be payed to me of 12k, they only wanted to pay 8k cause they think it was my partly my fault, but that didn't say it in the Police report, screw them, they payed me out 12k got my car and sold it for 7k, it was a corrolla 04, and still got more than te agreed value that was on the car. I was like if you dont write it off I will, and I did. F@@k insurance company's there arseholes them and the panel beater. Take your car to another panle beater you know who will write it of straight away. My mate I sold it to said if you came to me I would of just sent a letter saying it is a write off and that would be the end. Its all up to the Repairer.......