davidald Me Legacy Donating Member 360 Member For: 19y 5m 25d Gender: Male Location: Adelaide Posted 30/11/12 11:45 PM Posted 30/11/12 11:45 PM Morning all. I am getting the front grill on my GS changed under warranty because the FPV badge paint has worn off? I also want the FPV floor mats replaced as the FPV badges on the mats have come off and the studs on the floor have broken free. These mats are expensive items and part of the FPV "package" but the dealer says they are not warranty items. What do you guys think?
bionicxr6t05 Legacy Donating Member 2,216 Member For: 15y 1m 26d Gender: Male Posted 30/11/12 11:54 PM Posted 30/11/12 11:54 PM If they are genuine fpv then they are warrantable
ratter Member 6,793 Member For: 20y 3m 26d Gender: Male Location: @ my laptop Posted 01/12/12 12:16 AM Posted 01/12/12 12:16 AM my BA had a set of mats replaced under warranty because the badges fell off, my FG had the badges reglued when they came off as that was the direction given to the dealer, the studs on the floor are normally held in place by a pin, has yours just dislodged or are they broken?
davidald Me Legacy Donating Member 360 Member For: 19y 5m 25d Gender: Male Location: Adelaide Posted 01/12/12 12:26 AM Author Posted 01/12/12 12:26 AM One of the studs is gone. The badges have fallen off and the dealer has offered to glue them back on. I would rather they worked and the studs were in place. Maybe I could try FPV@Broadmeadows or Ford Australia?
Mrs Jeturbo Bob the Freaking Builder Legacy Donating Member 10,813 Member For: 17y 9d Gender: Female Location: SA Posted 01/12/12 12:40 AM Posted 01/12/12 12:40 AM email ford austrlalia or fpv and they will sort it out guarenteed
davidald Me Legacy Donating Member 360 Member For: 19y 5m 25d Gender: Male Location: Adelaide Posted 01/12/12 01:57 AM Author Posted 01/12/12 01:57 AM Email sent to FPV. I will post outcome. 1
davidald Me Legacy Donating Member 360 Member For: 19y 5m 25d Gender: Male Location: Adelaide Posted 06/12/12 12:32 PM Author Posted 06/12/12 12:32 PM "Thank you for your email to Ford Performanc Vehicles ("FPV")Ford warrants to the Owner that it will during the Ford Vehicle Warranty Period, at its option, repair, replace or adjust free of charge at the premises of the Servicing Dealer any Part of he Vehicle (except tyres, tubes and batteries) which it finds to be defective in factory materials or workmanship under normal use and operation within Australia.We suggest that you have your FPV/Ford Dealership review these concerns for you."
EvilDaifu Cruise Whore Moderating Team 5,130 Member For: 21y 1m 17d Gender: Male Location: Melbourne Posted 06/12/12 12:49 PM Posted 06/12/12 12:49 PM Clearly does not mention mats are not unwarrantiable. Let them know what the dealer said to you.
davidald Me Legacy Donating Member 360 Member For: 19y 5m 25d Gender: Male Location: Adelaide Posted 06/12/12 01:19 PM Author Posted 06/12/12 01:19 PM (edited) This is FPV's reply to my ameail stating the problem. I hve sent a copy to the dealer.. FPV/Ford suggested I call them if there is still an issue. The phone number was included the email from FPV. Edited 06/12/12 01:21 PM by davidald
bionicxr6t05 Legacy Donating Member 2,216 Member For: 15y 1m 26d Gender: Male Posted 07/12/12 10:13 AM Posted 07/12/12 10:13 AM I dont know what your dealers issue is id just order new ones, its not as complicated as they r making it out theyr just bein kents... Kick up a fuss and theyl do it, or if your in brisbane pm me and il sort it 1
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