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rednuts81

Buying A Brand New Lemon From Ford

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Well on wed I bought a new car from fraud to have a little off road fun and the wife to do the shopping its a new ford ranger. Picked it up from the dealer and got about 46kms heading to my house and the car went into limp mode and lost all power . Rang ford assist and they said sorry we have no record of that car so we cant do any thing so rang the dealer were I bought it they said oh just take it to the nearest dealer its to late in the day every ones gone home. I got the car to the closest dealer (Not the one I bought it from) and they said you will have to walk we have no cars to give you lol. So missed a few days of work and rang around for a few days lookin for a car and some answers they ring back friday and said the car is good to go. I drove back to the town I bought it from on saturday and 5kms out it broke down again (limp mode , lost all power) I got it back to the dealer were they are looking at it now. so since wed I have done a total of 223kms my question is has this happened to any one before on any sort of car and do should I be givin a replacement?

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Ford customer service said they cant issue me another car it has to be from the dealer, but no one from there wants to talk to me any more lol. Im going over in the falcon today to give the f*ck heads a bit of a shake up. At least my turbo is reliable :sungum:

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Mate sorry to hear about your misfortune.

Ok so they have had 2 attempts to fix it. I say if it happens again you are well within your rights to ask for an equivalent replacement.

I would firstly approach the dealership to provide you with a loan vehicle for the duration of the repair. Secondly for the inconvenience I would

be hitting them up for some sort of compensation. A factory backed extended warranty wouldn't hurt. Pitch it to them in a such a way that if they stand behind

their product they would show their faith by offering this to you. You require a reliable vehicle fit for purpose.

You could chase free services but im not sure how that will go.

Write a letter or an email send it to the Salesman, Sales Manager and Ford Australia.

Give fair trading a call and see what advice they can offer.

At the end of the day it really depends on what is wrong with the vehicle.

http://www.fairtrading.qld.gov.au/consumer-rights-responsibilities.htm

Edited by Corzza

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Ok just an update and a warning when buying a new car. Its been 8 weeks now and Fraud still have my car. Never buy a car from Reef City Ford in Gladstone man what a bunch of retards. After the third time they Tried to fix the problem they told me if it happeneds again bring it back with the fault code s up so we can do a data store on it and send it to ford Australias top tek. I drove it 80kms and all the faults come back so I took it back they saved all the data and reset the computer. Before they could send the info off they did an upgrade on the dianostic machine and wiped all the data off it :ireful: . They rented me a car ( Camery) and said leave it with us we will fix it, I went and seen the dealer prin and he had no clue and didnt want to help get me a replacment car or money back. Ford Australia or CRC said they were determined to fix it, so Gladstone had it for 4 weeks and did more than 1200kms in it and cant get it to fault, so they sent it to brisbane and its been there for over a week now and they are as usefull as a cock favoured lollie pop. They pritty much said there is nothing wrong with it and it could be right to go (Q Ford did 800 kms in it as well) I got on to fair traiding a month ago and they said they were looking in to it but cant enforce any of those laws to get me a new car , that I would have to get a solicitor witch I have now. At the end of the day I will end up with a new replacement car and empty pockets because of the money I have lost allready on missing work ect and solicitors or ill have an unsafe used car with 3000kms on it. When fair traiding rang Chris from reef city ford in gladstone the dog lied to them and said that they never had a fault with the car but couldnt explain why it has been there for 4 weeks lol this is the type of people that work there. I could have went into more detail but it would take me all day to write lol

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Yep Yep that's what they are like, I just talked to queensland head tek at Q Ford in Bris and he said he cant fault it now and that having the data log would have helped them fix it properly. Now it looks like the f*ck tards are going to say there is nothing wrong with it now and give it back. I think they should sign some sort of contract saying that if there is an accident caused by this car dropping dead in the middle of the free way they should be liable for any damages or loss of life. Out of all this thow no one rang from gladstone to say sorry or follow up ive had to ring around all the time and it was even a struggle to get a car off them to drive around in.

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All your correspondence should be via E-mail mate. Even if they don't reply - you have a record that they have not replied - It might be a bit late by now, but at least you could show a timeline to fair trading of what your going through.

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I'd be turning up at that dealership and taking a sh*t on their doorstep or just doing something to prove a point.

In cases like this you won't get any money back or compensation and if you try to it will cost you an arm and a leg trying.

It's people and businesses like this that really make me angry. Would be great if you could sue them or something.

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Have you called the Ford customer relations centre? What have they had to say?

But yeah Reef City are not renowned for their ability or knowledge, know a few people in Gladstone that purchase/take their vehicles to Rockhampton or Bundaberg instead of dealing with those muppets.

Best of luck with it :pinch:

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Lol been looking at that my solicitor is working on it now , I have my own plan to cost them some money :sungum: . Fair Traiding is a joke to so dont bother with them , f*ckin hopeless lol

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And then they will send you a customer satisfaction survey. Once they have your money they don't give a toss. I reckon 2000 extra klms and all that time without the car has got to be worth a few thousand. I love the FPVs but would I buy another one NEVER too much chance of being abandoned with a lemon.

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We knew of a bloke who brought a VE SS brandnew with fianace, car was a lemon from get go,piston slap,gearbox problems,diff problems. Got so fed up that he handed it back to Esanda and defaulted on loan as it was easiest thing to do as GMH did squat. Now he pays $40 a week just to keep them happy after Esanda sold it at auction as he owed $15000 still as at auction only sold for $24000.

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Have you called the Ford customer relations centre? What have they had to say?

But yeah Reef City are not renowned for their ability or knowledge, know a few people in Gladstone that purchase/take their vehicles to Rockhampton or Bundaberg instead of dealing with those muppets.

Best of luck with it :pinch:

Hey Tab , yeh ive been dealing with them but they r just as bad just givin me the run around mate they have said they will compensate me with a hard cover and hopefully a bull bar , but at the end of the day they r going to tell me there is nothing wrong with it and give me back a dangerous car.

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Unortunately a car going into limp mode is not considered legally dangerous. Or they couldn't do it.

A friend bought a new range rover and it went into lock up and locked her in it half way up Noosa hill. The was after the rear door half fell off going up t he same hill previously. Obviously they have a lot of bucks. They got no where legally and sold the thing for quite a loss.

Can happen to anything any time.

But with Fords warrenty and dealer service they are a car for the 2nd hand market.

I believe the new ranger is built in Korea like all other med utes. Lots of bugs to be worked out there me thinks

Edited by XR09

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Unortunately a car going into limp mode is not considered legally dangerous. Or they couldn't do it.

A friend bought a new range rover and it went into lock up and locked her in it half way up Noosa hill. The was after the rear door half fell off going up t he same hill previously. Obviously they have a lot of bucks. They got no where legally and sold the thing for quite a loss.

Can happen to anything any time.

But with Fords warrenty and dealer service they are a car for the 2nd hand market.

I believe the new ranger is built in Korea like all other med utes. Lots of bugs to be worked out there me thinks

Yeh they r built in tialand like every thing else is these days , its not only going into limp its actually losing power and stalling now, it just die s and its mostly when doing 100 kmph . so yeh its dangerous I think any way. Never buying a car from them f*cktards again

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I think after reading horror stories like this...I hope I never buy a new car.

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How funny is that. That they are all built in thailand.

Wonder if the same pratt owns all the factories that they all come out of. Betting my lefty he does.

Thinking your probs could be solved as simply as a new ecu. That they have,nt done that make me wonder how hard they are going to fill back orders.

Meant to be the best of them the new Ranger and sorry for your teething probs.

Unfortunately your dealer probs are more the norms. Wiping a fault code pffffght what idiots on a new line.

Edited by XR09

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If these things are made in Thailand maybe a shemail has left her *beep* close to the wiring loom that's causing it to stall. On a serious note from my expriance all ford dealers are scavengers if the blue oval was not in our blood and they were relying on customer service to get sales they wouldnt sell anything.

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Reason I went back to ford and really the main reason is brother inlaw works for Ford, so get employee discount. 22% off , really feel for you mate hope it works out for you.

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