Well I took the time to write to the Oz CEO as a last ditched effort to express my dissatisfaction. Had to send a letter because you cannot use email.....so they make it as hard as possible..

Unfortunately the letter goes to the Customer Relationship Centre anyway (also know as a company called Percepta ( I am led to believe not an actual part of Ford itself ). I was under the impression that if you send a letter addressed to a particular person someone other than the addresse shouldn't open it......as I was already tired of dealing with the CRC and part of my complaint was with them.

Sent letter 1/9/09 had to chase them up today 22/9/09.

Bottom line is that I was told that the audio hiss I am experiencing is a "characteristic" of the premium sound.......according to the technical support.

They were not interested in getting a neutral audio specialist to access and ascertain whether I had any cause to complain as they say their dealer mechanics are more than adequate.

Nothing will be done and all cars have this issue to a lesser or greater degree apparantly (according to what I was told).?

When I asked why the CEO did not get my mail even though it was addressed to him personally I was told that all correspondance goes through Percepta aka CRC. So if you have a problem with the CRC as well as the issue you originally were complaining about and want to go to the next level.... you're snookered..

So bottom line is that there really appears to be no way to express your dissatisfaction and if you really want to take it further Consumer affairs etc is the only option or just put up with it / put in after market system which won't integrate with the ICC and controls.

So hopefully I don't get a major issue with the car.....extremely dissapointing experience.

Does this company really care about their customers......?? Not from what I have experienced with this issue to date.

Edited September 22, 200917 yr by Shcbri

Due to typo the last two lines of my last entry should be disregarded and replaced with the line below:

Does this company really care about me as a customer??

Edited September 22, 200917 yr by Shcbri

Does this company really care about me as a customer??

Using the term customer means they already have your money. So no!

That may be the case for now...but in the future...probably not.