I originally used the local Ford dealer here in Ferntree Gully, was really happy with their service dept, and service manager, but then they damaged one of my 20" wheels and denied it (not happy about that!!)... after a lot of headache's they ended up repairing it, but I don't get treated the same there now from the service manager... so I am now going to Freeway Ford in Cranbourne, I met Barrie from Fords Down Under here in Melbourne (he left a business card under my windscreen wiper one day when I was at work) and he works there (Business Development Manager) and has gone right out of his way to help me with service and any warranty issue's I have had, and I must say I am VERY happy with them... they and especially Barrie who I have been dealing with directly have been excellent. I'm a happy Ford owner... after reading a lot the posts here lately I seem to be in minority, which is sad... I can't understand why they want to give people the run around with quality issues, it is the easiest way to burn customers, the after sales service needs to be better than the sales as you only buy your car once, but head back for service every few months... Jack