I just took my 1 week old XR8 to City Ford in Melbourne to get some door sill plates as well as the MP3 player connection installed. Picked it up around lunchtime today, first of all, they couldn't find the keys. When I finally get the car, there was a deep scratch in the drivers door and black grease/marks throughout the centre console and dash. Service 'manager' fabricated some tripe excuse about it being a fingernail mark! They finally agreed to polish it and said "I am sure it wasn't deliberate" !!! The scratch is still there, pretty visible. Meanwhile offering no refund on the work they completed Has anyone else had similar experiences with City Ford ? Stay away from these jokers. Absolutely f**king clowns. Any advice on how I can pursue this with Ford etc ?