camerooch Member 129 Member For: 22y 1m 4d Location: Melbourne Posted 16/10/03 11:55 AM Share Posted 16/10/03 11:55 AM Being that the B.A range is still a relatively NEW model & by now most of you would have been into a FORD DEALER for some reason or another - whether it be for Scheduled Service, Warranty Issues or Enhancements, how have you all been treated & is ther something that sticks in your mind as a Positive or Negative experience with either SALES or SERVICE ?? Link to comment https://www.fordxr6turbo.com/forum/topic/6961-dealer-complaints/ Share on other sites More sharing options...
plonky The Bionic Man - half man-half titanium Member 1,766 Member For: 22y 2m 17d Location: Dodge Scat Pack Posted 16/10/03 02:11 PM Share Posted 16/10/03 02:11 PM Fortunately I know most of my local salesmen personally (as the Dealer Principal and his son are close friends.....his son is my best friend)However in Sydney, I wa astounded with the lack of knowledge of the product by the salesmen attached to RJV dealerships. Link to comment https://www.fordxr6turbo.com/forum/topic/6961-dealer-complaints/#findComment-58001 Share on other sites More sharing options...
Antisocial Weird Member Member 1,347 Member For: 22y 4m 23d Location: ACT Posted 16/10/03 02:28 PM Share Posted 16/10/03 02:28 PM I have no problems with service they always fix my problems the first time I ask. They know what they/I am talking about, admit they have a problem and fix it. Without trying to bull$hit me. The total opposite of the service dept at the Mitsubishi dealer or the Expensive Daewoo dealer before that... :banghead: Link to comment https://www.fordxr6turbo.com/forum/topic/6961-dealer-complaints/#findComment-58005 Share on other sites More sharing options...
Velvet Glove Team Blueprint Member 532 Member For: 22y 2m 15d Posted 16/10/03 08:45 PM Share Posted 16/10/03 08:45 PM I had a problem with the continual lies I was told whilst awaiting delivery Link to comment https://www.fordxr6turbo.com/forum/topic/6961-dealer-complaints/#findComment-58017 Share on other sites More sharing options...
Guest HocuSChrisT Guests Posted 16/10/03 09:13 PM Share Posted 16/10/03 09:13 PM Carmichael Ford have been awesome to me. Not one problem. Link to comment https://www.fordxr6turbo.com/forum/topic/6961-dealer-complaints/#findComment-58019 Share on other sites More sharing options...
saleen Big Gun Donating Members 4,170 Member For: 22y 8m 16d Gender: Male Location: NSW Posted 16/10/03 09:18 PM Share Posted 16/10/03 09:18 PM I hate it when Ford have the car for a full day to fix 3 warranty issues, only to pick the car up at 5pm and be told 'the mechanic couldn't find any problem.' They try to make you feel like you are an idiot. The actual salesman was very good though.(funny that)Rob Link to comment https://www.fordxr6turbo.com/forum/topic/6961-dealer-complaints/#findComment-58021 Share on other sites More sharing options...
Adam Here since the start... Lifetime Members 10,282 Member For: 22y 2m Gender: Male Location: Victoria Posted 16/10/03 11:55 PM Share Posted 16/10/03 11:55 PM Service Department: Sales Department: Link to comment https://www.fordxr6turbo.com/forum/topic/6961-dealer-complaints/#findComment-58053 Share on other sites More sharing options...
JIMBO Member 38 Member For: 22y 4m 21d Location: Sydney Posted 17/10/03 01:35 AM Share Posted 17/10/03 01:35 AM I agree with Rob....pick the car up at 5pm and be told 'the mechanic couldn't find any problem.' They try to make you feel like you are an idiot.I always end up back there and proving the problem is there though. What I have learnt though is never tell them what the problem is but where you think it is(I hope this makes sense). Because if your your not spot on you'll get that comment.Jimbo Link to comment https://www.fordxr6turbo.com/forum/topic/6961-dealer-complaints/#findComment-58069 Share on other sites More sharing options...
Redhawk ....Time to lay this fairytale aside...... Donating Members 2,657 Member For: 22y 3m 16d Gender: Male Location: In the Ferry on the River Styx, not getting out just yet! Posted 17/10/03 01:53 AM Share Posted 17/10/03 01:53 AM No problems with Lane Ford, Mandurah at all.Although it helped to have all my facts for the couple of warranty issues (thanks guys) to the point they know I know my stuff (printouts taped to inside of wrist :D ) and therefore no bullsh!t!And now I've joined the hallowed ranks of GT orderer I could take a 'dump' in the middle of the showroom floor and they would gladly wipe it up, wipe my butt, spray it with cologne and smile while doing it. :D I love the......................POWER!!! Link to comment https://www.fordxr6turbo.com/forum/topic/6961-dealer-complaints/#findComment-58072 Share on other sites More sharing options...
Henry Member 180 Member For: 22y 4m 21d Gender: Not Telling Posted 17/10/03 02:24 AM Share Posted 17/10/03 02:24 AM Sales department was pathetic. Ended up with a car that was not what I ordered.Service department at same dealer - couldnt put a steering wheel on straight. Did not fix the vibration in my car despite 3 trips and allowing the service manager to take the car home. Never return phone calls or contact you to tell you when the car will be ready.Service department No.2 - has had the car twice for various problems including aforementioned vibration. Still not fixed.The second time they had the car 3 days and each day I had to call them to find out if the thing was finished. On day 3 the tone of voice I was greeted with was "what the F%^& are you ringing for of course its ready". Asked if it was fixed, "yes", great what was the problem? "replaced 3 rims", why? "dunno have to ask the mechanic". Turn up to get the car, so what was the verdict, "dunno".Test drive the next day, marginally better at best.Complained to the G.M. Service, supposed to organise the regional Ford engineer. 1 week later hadnt heard, so called back.Crap service. Been a Ford bloke all my life, $50K car, never again.Ford, u can shove it and I will be getting on the lemon laws band wagon pronto!!This car is now 6.5 months old, disgraceful. Link to comment https://www.fordxr6turbo.com/forum/topic/6961-dealer-complaints/#findComment-58078 Share on other sites More sharing options...
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