My Shockwave Ba Story

[quadie]

so here goes:

Dealer No 1 : drop in. show the service advisor . his response" dont want to deal with this mate, take it elsewere"

Dealer No 2 :(original dealer I got the car new from) Saleman(they one I delt with):"Nahh , no warrenty on paint,

check with service though", off to service with saleman in tow, service advisor" yeh paints covered , its shockwave I bet." I reply with "sure is" , looks at the car says "I can put a claim in but I need photo, our camera is locked up and no1 has access to it, and its only a small one so they will jsut patch ii. come back monday when we can have photos taken" I reply "I live 2 1/2 hrs away and cant make that " his reply "bad luck then pal" both the salesman and service advisor just walk off

[this was a saturday , but still no excuse not to have access to a camera if they need one for claims]

Dealer No 3 : service closed , only a salesman around " nahh mate , not covered , if u want u can try another dealership"

Dealer 4.1 Service: after getting shuffled from one person to another finially get some1 who knows something

"nahh mate we dont deal with paint here have to goto our body shop down the road"

Bodyshop 1: drive in where is says to , get out wonder over to the office. folloing behind me is a lady who appeared from the workshop area. I stand at the counter. they lady who followed me in she goes straight to the assessor and says " its a shockwave car" he grunts and starts to rumble through some paperwork , meanwhile no 1 has said anything to me or the ppl with me. finally the girl on the counter acknowledges im there. after a few minute the assessor get up walks over grabs a camera and come over to myself. he introduces himself to my dad (my dad is 52 , im 26) my dad then points to me and says "its his car " , assessor turns to me and shakes my hand , then walks over towards the car, gets my name and a number , then starts lookinf over the car, takes notes on the plate in the drivers door , then snaps a few shot of the missing paint. then comes over and says that its an issue for dhave had and he has to get approval befor anything else can happen. so I ask if this is common, I get the its a bad batch of shockwave from certain late 05 models. ( I have a dent in my bonnet after meeting a roo in the small hours of the morning on a trip to queensland) , he says we wont repair that just paint it . I say I have another bonnet to go on its currently blueprint and in good condition. he said also the damage on the rear bar also wont be covered by ford , but u can pay the prep work and ford cover the painting.

all good , so I ask the timeframe of when ford will approve my claim , then how long till I get the car in and how long till I get it back. I get 2 days till ford approve it , "a while" till I get it in and 3-4 weeks till I get it back but ford provide me with a car.

so my questions I have to ask when I get the call to say ford approved it are?

Will it be painted in shockwave or sensation?

Could I get the car painted a different colour ? (my missus likes the fg "nitro")

Are the window moulds and trims and badges replace with new ones or reused?

Are they pulling out my front and rear windows ?

if so , do they cover retinting my rear window(it has bubbled but covered under warrenty)

also , I dont want my tints to be different , so they should retint all my windows!

if the car has to be baremetal prepped , I dont think I should pay for the bonnet to be prepped because they

would have to be bare metal prepped anyway

I know my bars are a bit damages ( my rear bar got hit but a reckless u-turner in north sydney when it was 3 weeks old , and of cause no note left)

so how much to repair and prep or replace my front and rear bars?

my car was paint and fabric protection by the dealer when I got it new , will ford cover the cost to re apply the paint protection ? (it was 1000 bucks for protection when I got it and I have proof on the sales sheet and the warrenty book)?

overall , im happy so far how the bodyshop have started to handle my "case" so im due for a call tomorrow from the bodyshop with more details!

see you next post!

[quadie]

So surprisingly my phone rang around 9am this morning

it was the bodyshop letting me know my claim had been approved:):) happy me!!

asked a few question:

Paint will be shockwave by a german company called glazurit??? (spelling)

windows will be popped out and replaced with new ones

window tint will be replace if it doesnt match they will do the whole car again

front n rear bars will be left till I drop it in and they can have a good look at them

either repair or replace.

paint protection will be re-applied , no problems there!

all new seals and rubbers and badges replaced

it will go all the way back to bare metal

she recons hte job will be 10 fold better than ford robot , so shouldn't need extra coats

(but I want that deep glossy look. so il talk to them futher when I drop it in

ford will provide me with a car , I said MUST have heavy duty towing ability !!!!!

(I put in a falcon , I dont want an execel for 2 months!!!)

im due in late march early april

they are only doing 2 a month and there are 2 being done at the moment and 4 in the queue infront of me

so they will be in contact when its closer to the date

she said she has noted everything done on my "RO" dunno what that is but I guess its my paparwork!

so now we sit and wait to see how much paint falls off be4 it goes in

so all looking good so far:)

[tab]

That's excellent news I guess....what a pain in the arse though.

Hope it all works out for ya

[XR06T]

looks like reasonably smooth sailing so far mate. lets hope it stays that way!

best of luck

[A300srt8]

So surprisingly my phone rang around 9am this morning

it was the bodyshop letting me know my claim had been approved:):) happy me!!

asked a few question:

Paint will be shockwave by a german company called glazurit??? (spelling)

windows will be popped out and replaced with new ones

window tint will be replace if it doesnt match they will do the whole car again

front n rear bars will be left till I drop it in and they can have a good look at them

either repair or replace.

paint protection will be re-applied , no problems there!

all new seals and rubbers and badges replaced

it will go all the way back to bare metal

she recons hte job will be 10 fold better than ford robot , so shouldn't need extra coats

(but I want that deep glossy look. so il talk to them futher when I drop it in

ford will provide me with a car , I said MUST have heavy duty towing ability !!!!!

(I put in a falcon , I dont want an execel for 2 months!!!)

im due in late march early april

they are only doing 2 a month and there are 2 being done at the moment and 4 in the queue infront of me

so they will be in contact when its closer to the date

she said she has noted everything done on my "RO" dunno what that is but I guess its my paparwork!

so now we sit and wait to see how much paint falls off be4 it goes in

so all looking good so far:)

I know a guy with the same problem and it took 13 wks

Good luck!

[quadie]

I dont care how long they take as long as its top notch when they are finished ,

as long as the rental car is a good one. my thought is what rentals have towbars !