Guest STEVE_BAXR Guests Posted 25/11/09 10:44 AM Share Posted 25/11/09 10:44 AM Sony is facing a class-action lawsuit claiming the company's latest firmware update has caused major hardware issues with certain PS3sI just did the update and now my ps3 will not read a disc tell allIncompatible Browser | FacebookFirmware and system updates tend to make this generation of console owners more than a little skittish when they first become available for download. It makes sense: nearly every time an update comes out, news stories spring up across the Web about how a number of consoles have been bricked by the new software. History seems to be repeating itself with the PlayStation 3 v3.00 firmware update, which was launched in September. After numerous reports of PS3s suffering hardware failures following the installation of the update, a class action suit has been filed against Sony for the problems caused.On October 3, John Kennedy of Florida filed a class action suit against Sony Computer Entertainment America in the San Francisco Division of the Northern District Court of California. The suit implicates Sony for several complaints, including breach of implied warranty, negligence, unjust enrichment, and negligent misrepresentation. According to the complaint, Kennedy purchased a PS3 in January, which operated without any problems until he installed the firmware update in September. The update, when downloaded, caused the Blu-ray drive to malfunction. Other complaints report the same problem: the drive would play a game or movie properly for roughly ten minutes and would suddenly freeze up; the affected drives were then unable to recognize or play a disc of any type from there on."Thousands of Sony PlayStation 3 ('PS3') video game owners who downloaded a system update required by Sony found that the update caused their PS3 units to malfunction and actually damaged the hardware on many units," the complaint claims. "For owners who sustained hardware damage from the Sony-required update, Sony is charging a $150 repair fee per unit. Sony, responding to the numerous complaints about the unacceptable effects of the defective update, released a further, optional update that it claimed 'improves system stability'—yet performance problems continued, and the new update did nothing to remedy the systems of users who sustained hardware damage."Whether or not Sony actually "required" users to update is difficult to prove. However, it's true that enough complaints were listed on the PlayStation Blog to prompt Sony to create a "Firmware 3.00 Q&A." On top of this, when Sony announced the v3.01 update on September 14, the company claimed the optional would improve "system stability during use of some PlayStation 3 format software." Sony has yet to release an official response to the lawsuit, but the complaint seems to be doing an impressive job of convicting the company in the court of popular opinion: that Sony Customer Service was trying to claim the hardware failures were coincidental issues doesn't seem to be sitting well with the general public, particularly because it's apparently costing consumers to cough up $150 to get the problem fixed. Whether or not this class action suit will see the inside of a courtroom is difficult to foresee, but it could prove ugly for Sony if it manages to get there. Link to comment Share on other sites More sharing options...
trevs Member 781 Member For: 16y 5m 11d Gender: Male Location: balmain Posted 25/11/09 10:51 AM Share Posted 25/11/09 10:51 AM two of my mates have both had their ps3 crash and not play games since the update they have both contacted sony and have been told too bad because its out of warranty cheers trev Link to comment Share on other sites More sharing options...
scar Donating Members 177 Member For: 16y 1m 21d Posted 25/11/09 11:00 AM Share Posted 25/11/09 11:00 AM It killed my blu ray function, and sony want $150 plus shipping to fix. Im sticking with my original xbox now, and games are dirt cheap. SONY-never again. Link to comment Share on other sites More sharing options...
The Jizard GONE FULL WIZARD Donating Members 1,617 Member For: 14y 8m 26d Gender: Male Location: 720 East Kensington Road Posted 25/11/09 11:42 AM Share Posted 25/11/09 11:42 AM Buy an Xbox 360, I have experianced many updates with both of mine over the last 2 years and not one single glitch. On a serious note this can't be good for business. Link to comment Share on other sites More sharing options...
XR64T Are we there yet? Donating Members 703 Member For: 20y 2d Gender: Male Location: Sydney, NSW Posted 25/11/09 12:02 PM Share Posted 25/11/09 12:02 PM Mine is patched up with no issues, but only got it in Sept so it was only 1 version behind from the factory.Cheers. Link to comment Share on other sites More sharing options...
Guest STEVE_BAXR Guests Posted 25/11/09 07:44 PM Share Posted 25/11/09 07:44 PM Have a look at how many ps3 are going down http://community.eu.playstation.com/playstationeu/board?board.id=147 Link to comment Share on other sites More sharing options...
bjc Donating Members 2,805 Member For: 20y 29d Gender: Male Location: Townsville Posted 25/11/09 08:06 PM Share Posted 25/11/09 08:06 PM I used my original 60gb PS3 when they first came out for about 6hrs, then the drive stuffed up! playstation aus said a 7 day turn around for it to be fixed, turned into 3 weeks and I had there big boss on the phone threatening him with lawsuit action and he told me there was no blu-ray drives in the counrty so he offered me 6 months extra warranty on top of my existing warranty. I told him to jam it up his arse the povo fck and hung up.My PS3 arrived 2 days later!Haven't had it play up since and it better not or they are fcked big time... Link to comment Share on other sites More sharing options...
DesFlurane Member 351 Member For: 17y 5m 13d Gender: Male Posted 25/11/09 08:56 PM Share Posted 25/11/09 08:56 PM No problems here. Link to comment Share on other sites More sharing options...
ronburgundy I love gooold member Donating Members 1,222 Member For: 14y 8m 29d Gender: Male Location: Melbourne (west) Posted 25/11/09 09:04 PM Share Posted 25/11/09 09:04 PM Yeah mine is fine too, though I've heard there's been a few issues over at another (A/V) forum I frequent.In terms of is it 'required' you can't connect to PSN without doing the update... given the strong promotion of online capabilities of the system I would suggest Fony has made the updates a 'required' process. Link to comment Share on other sites More sharing options...
BarKer Member 174 Member For: 14y 14d Gender: Male Location: Newcastle Posted 26/11/09 06:48 AM Share Posted 26/11/09 06:48 AM Haven't had it play up since and it better not or they are fcked big time...Wow... I have nothing to do with the PS3 but you got me scared..P.S. you watch too many movies.... Link to comment Share on other sites More sharing options...
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