seduced Need more power. Now taking donations. Member 753 Member For: 15y 1m 29d Gender: Male Posted 03/09/09 06:34 AM Author Share Posted 03/09/09 06:34 AM UPDATE:Once I got the car home, it leaked coolant on my floor and also a lot of oil was found around the alternator area. I also still had the vibration from 10-40km/h which was the original reason I actually took the car in!The service guy was very apologetic (not that I was remotely upset, I was still happy about all the work that was done!) and booked the car back in straight away. Again, I told him it was his as long as they needed it. I Just picked it up again, they found the o-ring at the back of the waterpump was damaged so they replaced the pump, a new set of power steering hoses were also installed as that was the cause of the oil/fluid leak. The foreman came out and asked to go for another drive to make sure we were on the same page with the slow speed vibration. I took it 50m down the road and it was shuddering like mad at every take off. He notices it and says "Take it back, we'll put it up on the hoist, it feels like tailshaft whip... but we did already balance it, however the balancing machine spins the tailshaft at about 80km/h, so it wouldnt have picked up that vibration.." I mention what I have read about the centre bearings, and he agrees that its probably the cause. I drive it onto the hoist, it goes up, and its found the centre bearing looks sagged quite significantly. So, he immediately orders a brand new entire tailshaft as the centre bearing is not a seperate unit. I will receive a call sometime next week when it arrives...I still cannot believe the service and commitment these guys have. I am extremely impressed and I dont care what people say, only these guys will touch my car from here on in, all servicing etc. They need the "FORDXR6TURBO.com Dealer of the Year" Award - not that one exists, but its well deserved! Link to comment Share on other sites More sharing options...
jacob_xr6turbo Donating Members 433 Member For: 16y 7m 13d Location: Richmond, Melbourne Posted 03/09/09 02:36 PM Share Posted 03/09/09 02:36 PM all sounds good man.dealer of the year! Link to comment Share on other sites More sharing options...
carlyboy Member 16 Member For: 15y 2m 23d Posted 23/09/09 05:39 AM Share Posted 23/09/09 05:39 AM WOW here in canberra its one argument after another. the world needs more people like that bloke Link to comment Share on other sites More sharing options...
austcro Member 47 Member For: 16y 9m 23d Gender: Male Location: Canberra Posted 25/09/09 03:24 AM Share Posted 25/09/09 03:24 AM (edited) Indeed. And when they finally agree to do it they get the local kindergarten to come in work on the car... won't be buying another Ford after all of this; not in Canberra anyway. Edited 25/09/09 04:14 AM by tab Quote removed Link to comment Share on other sites More sharing options...
seduced Need more power. Now taking donations. Member 753 Member For: 15y 1m 29d Gender: Male Posted 14/10/09 01:10 AM Author Share Posted 14/10/09 01:10 AM THE SAGA CONTINUES:The vibrations are still there. It seems there is diff whine from the new diff aswell... So I rang my mate at Ford to book it in again... and guess what... He and the workshop foreman that worked on my car both were promoted to prestige service (land rover and volvo). So I was refered through to a different team in Ford service... hopefully the same level of commitment follows! Isnt that always the way though? These guys should have been promoted to workshop/service trainers, not just a different section... Update next week. Link to comment Share on other sites More sharing options...
NateXR6T Member 46 Member For: 19y 4m 11d Gender: Male Location: Toowoomba Queensland Posted 16/10/09 06:24 AM Share Posted 16/10/09 06:24 AM Hey Seduced. you'll find they have gone to BMW Prestige. Make sure you get the other Ian hes the next best, not Susan. Havent had much success with her. Link to comment Share on other sites More sharing options...
Buf-Phoon loitering with intent Lifetime Members 13,318 Member For: 20y 8m 6d Gender: Male Location: Zombie Birdhouse Posted 16/10/09 06:28 AM Share Posted 16/10/09 06:28 AM Make sure you get the other Ian hes the next best, not Susan. Havent had much success with her. Link to comment Share on other sites More sharing options...
seduced Need more power. Now taking donations. Member 753 Member For: 15y 1m 29d Gender: Male Posted 16/10/09 08:16 AM Author Share Posted 16/10/09 08:16 AM Thanks Nate. Do you work at SXFORD or just a customer?Im booked in with the other Ian, so all should be sweet. Link to comment Share on other sites More sharing options...
NateXR6T Member 46 Member For: 19y 4m 11d Gender: Male Location: Toowoomba Queensland Posted 17/10/09 02:20 AM Share Posted 17/10/09 02:20 AM Just a customer. I know Jason the service manager who is incharge of Ian Maclean . They looked after my ute previously and did a great job, shame to see them promoted. Link to comment Share on other sites More sharing options...
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