Posted 16 October 2011 - 11:31 PM
The problems with my XR6T keep resurfacing, no matter how many visits to Ford service I make....
Trusting people where money or a profit motive is involved is fundamentally flawed! Find someone you can trust (easier said than done), and stick with them!!
As franchisees of franchisor Ford, each dealership is dependent upon the owner - their management, philosophy, and attitude flows down. Service managers work within an industry with established protocols, but each person is different. I have been told by dealers that product recalls are cost prohivbitive, so denial is a common option. Dealers can wear the cost if Ford won't reimburse, and they are in the business of making money. Still, some people actually care, and take pride in the producst they represent. Others are just in it for the money, and couldn't give a f**k. The world we live in....don't blame the player, blame the game??